Privacy
This policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from bramleyandbear.co.uk (the “Site”).
Bramley & Bear is a trading name of Sophie Gould and is registered in England and Wales as a sole trader. .
WHAT PERSONAL INFORMATION WE COLLECT FROM YOU
When you visit the Site, we collect information from your computer or device.
This includes:
-Information about your web browser and IP address
-The web pages or items that you view
-The search terms you entered to discover the Site
-Your name and email address when you register with us
-Your billing and/or shipping address, payment details and any other information you provide at the time of placing an order
-Communication between us via email
Please note, any other data collection is detailed at the time it is collected.
HOW WE COLLECT YOUR INFORMATION
Your personal information is collected in the following ways:
-the data you enter when you contact us through our Site or by email
-when you provide your email address at the bottom of our homepage to receive our newsletter
-your browsing behaviour
HOW WE USE YOUR PERSONAL INFORMATION
When you make a purchase online, we collect this information to fulfill any orders placed through the Site. We also use this information to provide customer service support, communicate any order updates, and perform any credit checks.
Your information may also be used to show you items that are relevant to you or update you in our newsletter on any changes we have made.
We may also use your behaviour to monitor how you browse and interact with our Site using analytics
To ensure that content from our site is presented in the most effective manner.
To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To notify you about changes to our service.
To carry out marketing and statistical analysis.
We will never sell your data to third parties.
WHAT ARE COOKIES?
Cookies are small files that are downloaded when you visit a Site. For more information, you can refer to ico.org.uk/your-data-matters/online/cookies.
When you visit the Site for the first time, we will ask for your consent to use cookies via a banner.
We use the following cookies:
Analytics cookies - these tell us your browsing behaviour and help us to build up a customer profile. We may use this to show you items you may also like.
Service cookies - these are used to help us make your browsing experience as seamless as possible.
SHARING YOUR PERSONAL INFORMATION
We share your personal data with the following companies as part of the online order process:
-Our website processes any transactions made on the Site
-Apple Pay, Google Pay and Shop Pay provide us with payment processing
-Royal Mail or Parcel Force will deliver any orders placed
We also share your personal data when required in order to comply with applicable laws and regulations.
YOUR RIGHTS
You have the following rights over your personal data.
-The right to request a copy of your personal information in a readable format. This right also includes correcting any inaccuracies we hold about you
-The right to withdraw your consent to our newsletter
-The right to object to how we process your data on the basis of our legitimate interest
-The right to request the deletion of your data. Please be aware that the following data cannot be deleted:
Your name and email as we must store your request for erasure
Order data as this is required for reporting and tax purposes
Any communication you have had with us
-The right to data portability to transfer your data to another entity
-The right to automated decision making. This includes profiling to make recommendations you may like
To exercise your rights, please email bramleyandbear@gmail.com
DATA RETENTION
Your data will be kept for a reasonable amount of time. This may vary depending on its use. When this time passes, your data will be permanently deleted or anonymised.
DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. This Policy was last updated on 20.05.2025. If any significant changes are made, we will notify you.
HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: bramleyandbear@gmail.com